Lemon law
WHAT IS MEANT BY “A REASONABLE NUMBER OF ATTEMPTS”? Consumers should keep all receipts or invoices for payment of expenses related to the purchase/lease of the vehicle and to any repair. Odometer mileage when the vehicle was taken to the shop and when it was picked up after repair should also be noted. The consumer should note the date the vehicle was taken in for repair and date he or she was notified that work was completed. A written repair order should be obtained from the service agent (dealer) for each examination or repair under the warranty. DO NOT DELAY in reporting a problem as this may cost valuable time and protection.Ĭonsumers should KEEP RECORDS of all repairs and maintenance. If the manufacturer fails to conform the vehicle to the warranty after a “reasonable number of attempts” to repair these defects, the law requires the manufacturer to buy back the defective vehicle and give the consumer a purchase price refund or a replacement vehicle.The law does not cover defects that result from accident, neglect, abuse, modification or alteration by persons other than the manufacturer or its authorized service agent. These defects must be first reported to the manufacturer or its authorized service agent (usually, this is the dealer) during the "Lemon Law Rights Period," which is the first 24 months after the date of delivery of the motor vehicle to the consumer. The Lemon Law covers defects or conditions that substantially impair the use, value or safety of a new or demonstrator vehicle (these are called "nonconformities").